- Terms and Conditions
The following Terms and Conditions apply to all transactions with the Company "Linguatique Limited", VAT number: 854 4103 41, unless variations have been agreed in writing with a Director before a transaction takes place. The Company does not offer any of the goods appearing on this website for sale. Instead we are inviting the Customer to place an offer with us and we reserve the right to reject any such offer received from the Customer. If we accept any such offer we will notify the Customer by email and a legally binding contract will be formed between us at the time of sending such notification. By placing an order the customer will be acknowledging that they have read and accept the terms and conditions on this website. These terms and conditions may be amended from time to time and it is incumbent on the Customer to revisit the Terms and Conditions every time an order is placed.
- Prices
Prices are subject to change without prior notice and the valid price shall be the price published on the date of order. Prices showing on the website as 0.00 have not yet been fixed.
- Payment for Schools, LEAs and Account Holders
Linguatique Limited is pleased to offer credit facilities to Schools, LEAs and other Council or Government Organisations for all orders accompanied by an official Purchase Order Number. Please note that it is the policy of Linguatique Limited to verify the authenticity of the Purchase Order Number by contacting the Organisation concerned. Except by prior written agreement with a Director of the Company payment for these account holders is due strictly within 30 days of receipt of invoice.
Payments by cheque should be made payable to Linguatique Limited and sent to:
Accounts Department
Linguatique Limited
197 Reinwood Road
Huddersfield
W Yorkshire
HD3 4DS
Payment by Bank Transfer - please contact our Accounts Department for bank account details.
In the case of overdue invoices the Company reserves the right to charge interest at a rate of 2%. All charges incurred by third parties for the recovery of unpaid bills shall be the responsibility of the Account Holder. The Company reserves the right to refuse credit and suspend or close an account at its own discretion without explanation.
- Payment by Private Customers
Private customers can pay by any major credit card online using our secure Paypal facility or by postal order or cheque. Payment sent through the post should be accompanied by a copy of the completed order form downloaded from the Website. Cheques should be made payable to Linguatique Limited and sent to the Accounts Department at the address shown in Section 3. In the case of payment by cheque, goods will only be dispatched when the cheque has cleared.
If you are a private company and would like to set up an account with Linguatique Limited, please contact the Accounts Department at the address shown in Section 3. The Company regrets that it is unable to offer account facilities to private individuals.
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Placing an order
Customers are invited to place their order by following the online check-out procedure on the Company website. Customers who prefer to order by post can print a copy of the order form and complete it. Orders by post should be sent to:
Customer Services
Linguatique Limited
197 Reinwood Road
Huddersfield
W Yorkshire
HD3 4DS
The Company regrets that it cannot accept orders over the telephone unless these are accompanied by an official Purchase Order Number or are confirmed in writing. In the case of difficulties in using our online ordering service the customer should email:
info@linguatique.com
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Carriage and packaging
All orders will be subject to a charge of £3.50 (including VAT) for carriage and packaging that will be added to the invoice. The Company reserves the right to vary this charge without prior notice. In the event of a modification to this charge Section 3 of the Terms and Conditions will be amended to show the revised charge. The date of the order will determine the charge that is applied.
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Delivery
The Company aims, but does not guarantee, to dispatch goods within 2 working days of receipt of order for specified organisations and account holders or within 2 working days of payment being cleared for private customers. In the unlikely event that there should be a difficulty with an order the Company undertakes to contact the Customer by email to seek further instruction. The Company accepts no liability for any loss, damages or expenses arising from the late delivery of goods due to any event that is beyond its reasonable control, or by its agents or its agents carriers due to any cause whatsoever.
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Title and Responsibility
The title of goods supplied and its ownership shall remain the property of the Company until full payment has been received for all the goods supplied. However, responsibility for damage to or loss of goods will pass to the Customer on delivery of the goods into the Customers possession, or to the carrier or place of delivery nominated by the Customer and will remain the responsibility of the Customer thereafter. The Company must be notified within 7 working days of the Customer accepting the goods if, on receipt, they are found to be damaged, incorrect or incomplete in any way. Failure to notify within this time period could nullify any claim.
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Cancellation and Refunds
When goods are ordered in error the Customer may cancel within 7 working days of the date of order and incur no penalties. The Company reserves the right to levy a £5 cancellation charge beyond this time period to cover the cost of administration. If it is only on receipt of the goods that the Customer notifies the Company of their error or if the Customer refuses to accept the delivery they will be liable to a 20% handling charge and the full cost of carriage and packaging.
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Return of Goods
All goods purchased from the Linguatique.com website are protected by the normal statutory guarantees. In the case of faulty or defective goods Customers should contact the Customer Service Department for advice as soon as possible (full details of which are given on the Contact Page).
If on receipt of goods the Customer has made an ordering error it may be possible, after seeking authorisation from the Company, to return these goods subject to a 20% handling fee. In these circumstances goods can only be returned if they are resaleable and all the packaging is intact.
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Catalogue Descriptions
Every effort is made to ensure that illustrations and descriptions in the catalogue are accurate. Customers however should understand that colours, designs and product specifications can be modified by manufacturers and as such cannot be guaranteed. Promotional literature on the website does not constitute a trade description.
Each product on the Website is flagged with a level of language competence using the terms “Beginner” “Intermediate” and “Advanced” and with a keystage recommendation. These are given as a guide only and the Company cannot accept responsibility if the Customer does not agree with the level or keystage given to a particular product.
Customers should also be aware that toy and game instructions are written in French and require translation by a fluent French speaker. In cases of difficulty please contact the Company at info@linguatique.com.
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Child Safety
Unless otherwise stated in the product description Customers should assume that these products are not suitable for children under the age of 3 due to small parts.
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Use of this Website
In consideration of agreeing to your use of this website, you acknowledge that the ownership of in any intellectual property rights (including, for the avoidance of doubt, copyright) in this website belongs to us. Accordingly, any part of this website (or its source HTML code) may not be used, transferred, copied or reproduced in whole or in part in any manner other than for the purposes of utilising this website meaning that you may only display it on your computer screen and print it out on your printer for the sole purpose of viewing its content.
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Law
This agreement is and shall be governed by and construed in accordance with the laws of England. Any disputes which may arise between the parties concerning this arrangement shall be determined by the English courts and the parties hereby submit to the exclusive jurisdiction of the English courts for such purpose.
